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Office Guide Index - Topics on This Page 
  • Making An Appointment
  • The Annual Visit
  • Diseases We Do or Do NOT Treat
  • Medications - Refills or New Medication
  • Lab Results - How to Get
  • Health Information Privacy
How to Make an Appointment 

Please call  our office at 480-502-9355 to speak with our receptionist and provide your name, date of birth and insurance information to make your first appointment. 

On the day of your appointment please have the following:

  • For the office
    • Insurance Card (not a copy of the card and not just the numbers from the card) if billing visit to insurance
    • Copay (either cash or credit card as we do not accept checks).
    • Admin fee (either cash or credit card as we do not accept checks).
  • For the medical chart / physician
    • Completed new patient forms 1 thru 5 - see forms page
    • A list of current medications and dosages.  You are welcome to bring the pill bottles with you.
    • Copies of previous medical records that you would like us to have.
    • Previous physician name and phone number if you would like us to get these records.

Annual Administration Fee:

  • Please note, we do have an annual administration fee for all patients (except those exempt on state AHCCCS) - this is for non medical administrative services that are generally excluded or not covered by most insurance plans. 
  • See the "Forms Center" tab for the form and more info.

Time Frame For Appointments:

  • New Patients: We generally cannot accomodate new patients the same day - depending on the time of year we may be a few days to a few weeks out for new patient appointments. 
  • Established Patients: Generally, we offer same day (or within 24hr) appointments for all current patients.

Can't make an appointment that you already scheduled:

  • We appreciate being given a 24 hour notice of cancellation, a cancellation fee may apply if less than 24 hours notice is given.
  • Please call and notify our office either with the receptionist or you can even leave a message at any time.
  • Or
  • You may also cancel or confirm when our automated appointment system calls you by following the prompts (this will only work if a person answers the call, it does not work if the appointment reminder message is left on your answering machine).
The Annual Visit 

For your annual visit, including your first visit.

  • Do I need to fast?
    • If you have not had blood work for over one year we recommend you consider fasting for 8 hours to have annual labs drawn at the lab in our buidling.  You can have water, black coffee or tea without cream or sugar.
  • Bring your insurance cards
  • Bring your photo ID
  • Bring cash or credit card for payments (as we do not accept checks)
  • Bring your completed health history form
    • We kindly request you fill this out with all your information. 
    • It is very difficult to get this information later. 
    • We do request you tell when your last labs, vaccines, screening, procedures, colonoscopy, well woman/well male exam were done. 
    • It is very difficult to now where we are going with your health if we don't know where we are coming from.
    • Do NOT count on your past records making it to a doctors office to provide this info.  If you need help understanding what was done - we can review your past records with you during a separate appointment.
Disease We Do NOT Treat and Ones We Do 

WE DO NOT MANAGE or PROVIDE the primary/prescribing role for the diseases listed here. 

  1. Chronic Pain
    1. We do not prescribe chronic pain medications (eg. percocet, norco, vicodin, oxycodone, hydrocodone, oxycontin)
    2. We do not prescribe muscle relaxors for chronic/routine use (eg flexeril, skelaxin, soma)
  2. Fibromyalgia
  3. Insulin pumps
  4. Cancer
  5. Seizure Disorder
  6. ADHD
  7. Bipolar, severe depression or severe anxiety
    1. We do not prescribe sedatives, benzodiapenes for daily use (eg. ativan, lorazepam, xanax, valium)
  8. and others

If you have these conditions, we can still be your primary care doctor and help refer you to specialists in these areas and coordinate your care for these diseases.

____________________________________________________________________________

WE DO MANAGE AND CARE FOR and EVALUATE PATIENTS WITH (to mention a few):

  1. Most all primary care and internal medicine complaints
  2. CARDIOVASCULAR Disease
    1. High Blood Pressure
    2. High Cholesterol
    3. Chest Pain
  3. LUNG DISEASE
    1. Asthma
    2. COPD
    3. Bronchitis
    4. Pneumonia
    5. Cough
    6. Valley Fever
  4. GI DISEASE
    1. Heartburn, Acid reflux, GERD
    2. Diarrhea, Constipation, Irritable Bowel Syndrome
    3. Abdominal Pain
  5. ENDOCRINE / Metabolic Diseases
    1. Hypothyroidism
    2. Fatigue
    3. Vitamin Deficiencies
  6. PREVENTIVE PRIMARY CARE
  7. ROUTINE VACCINATIONS
  8. Well male exams
  9. Well woman exams
  10. ...And most other conditions from Allergies to Zoonotics
Prescription Refill or New Medications 
 

REFILLS:

  • To get a REFILL of a medication that office knows you take, we request you CALL YOUR PHARMACY and they will send the request to use. 
  • We use ePrescribing which is the latest technology available for refill that allows for more accurate and faster refills.
  • We patients call the office directly there is often more confusion about dosing, names etc and may delay your request. 

NEW MEDICATIONS:

  • For any NEW MEDICATION, call the office for an office appointment with your doctor. 
  • We DO NOT prescribe new medications over the phone. 
  • For example, if you feel you have a sinus infection that requires an antibiotic, we kindly request you make an office appointment to discuss your symptoms, confirm a diagnosis and provide treatment options and go over risks and benefits of treatment.

SPECIFIC MEDICATIONS:

  • Any 'scheduled' drugs requires an office visit for any and all refills. 
  • This includes pain medications (percocet, vicodin), anxiety medications (ativan, xanax), and sleep aids (ambien, lunesta).
  • Please DO NOT call in for a refill and please respect these policies as they are in place to protect everyone. 
    These medications in particular are potentially very dangerous and we feel require an office visit, discussion and evaluation prior to ANY REFILL.
  • We will NOT prescribe '90 day' supplies for any narcotic pain medications nor benzodiazepine anti-anxiety medications.  Please do no ask us to do so.
LAB RESULTS 

1) On line:

Our patient portal, a secure online system, allows you to view and print labs that have arrived into your medical record electronically from the lab (which is how the majority of results are sent to us).  You need to already have signed up for this service in our office, have a username and password.  Here is more info - click here. Be aware the physician interpretation is not on this portal, this interpretation is delivered in one of the follow ways.

 

 

 

You may receive your results and their interpretation:

 

1)      PERSONAL CALL: Dr. Lewis may call you with your results.

2)      PERSONAL CALL: A representative from our office may call you with your results.

3)      MAIL: You may receive your labs, results and interpretation via USPS mail.

4)      AUTOMATED CALL: An automated system may call you, relaying that Dr. Lewis has left you a personalized message.

(Follow directions below to retrieve your personalized message) 

 

 

  

IF YOU RECEIVE AN AUTOMATED CALL stating you have a message waiting for you:

 

1)      CALL THE TOLL FREE NUMBER # 1-866-495-0994

a)      If you call from the phone number the system called you on  - Go to step 2

b)      If you call from any other phone number,

i)        Listen for the prompt, then

ii)       ENTER THE PHONE # (of where the automated call was delivered) and PUSH THE # SIGN,

2)      ENTER YOUR PIN then PUSH THE # SIGN

a)      The PIN is the last four digits of your social security number (unless you have previously changed this in our office)

3)      LISTEN to the message/voice recording and following instructions.

 

If you don't call in and listen, the system will call you for 3 days and then stop. 

 

 

PLEASE NOTE:  We make every effort to get your labs to you in a timely manner but it is your responsibility to retrieve your lab results. IF YOU DO NOT HEAR ABOUT YOUR LAB or IMAGING RESULTS directly from our office, ASSUME WE DIDN'T GET THEM and please call us.

 
Health Information Privacy 
Health Information Privacy

These forms contian infomation regarding your health information privacy:

  • These handouts can be printed/downloaded from here for your viewing.
  • They are also available from our office for your first visit and follow up visits.
    • Privacy and Your Health Information
    Your Health Information Privacy Rights

      North Scottsdale Internal Medicine
      8575 E. Princess Dr., Suite 109
      Scottsdale, Arizona 85255
      (480) 502 - 9355 phone
      (480) 502 - 6017 fax

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      Copyright 2008 © North Scottsdale Internal Medicine. All Rights Reserved.

      Important disclaimer: The information on this site, including on www.nsmedicine.com is provided as a supportive service to North Scottsdale Internal Medicine and Mark J Lewis, MD, PLC and is not meant to replace the advice of the physician who cares for you. All medical advice and information should be considered to be incomplete without a physical exam, which is not possible without a visit to your doctor.
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